Life happens. This page explains how to cancel or reschedule a consultation so there are no surprises on either side.
How to cancel or reschedule
Message us on WhatsApp with your booking details (name and session date are enough). Your message timestamp is what counts — not when we reply. Message to cancel or reschedule
The rules
- At least 24 hours before: cancel for a full refund, or reschedule free — your choice.
- Less than 24 hours before: one free reschedule instead of a refund, since the slot usually cannot be refilled.
- No-show: the fee is forfeited. Genuine emergencies are rescheduled at our discretion.
Running late
There is a 15-minute grace period. After that, the session runs shorter — the next client’s slot cannot absorb the delay.
If we cancel
If we have to move or cancel your session, you get a full refund or a rescheduled slot — whichever you prefer. We will always tell you as early as we can.
Digital products
E-books, guides and meal plans cannot be “cancelled” once your download access is granted — see the refund policy for what applies instead.
Also worth reading
Our terms and health disclaimer.